Returns & Exchange Policy
Squirehood is all about doing more every day with comfort. If you are not happy with the size of any product purchased or change your mind regarding the colour you picked, we will be happy to exchange it for you with the preferred size or colour of the product of your choice. If you don’t like our product we will refund the same. Returns are a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement, and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer to the respective item’s applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below
Eligible for Refund/ Replacements
- Wrong size or Change of colour
- Product intact and not tried on
- Product tag & packing intact
Not Eligible for Refund/ Replacements
- Product has been washed or tried on
- No product tag or original packaging
- Tear caused by external forces
- Beyond 10 days from date of delivery
The return policy is divided into three parts; do read all sections carefully to understand the conditions and cases under which returns will be accepted.
Part 1 – Category, Return Window and Actions possible
|Category||Returns Window, Actions Possible and Conditions (if any)|
10 Days ( Refund & Replacement)
Note:- In any case, only one replacement shall be provided
|No Returns categories||Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail.|
Part 2 – Returns Pick-Up and Processing
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address
During pick-up, your product will be checked for the following conditions:
|Correct Product||IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.|
|Complete Product||All in-the-box accessories, like combos offer (if any) should be present.|
|Unused Product||The product should be unused, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable).|
|Undamaged Product||The product should be undamaged and without any scratches, dents, tears or holes.|
|Undamaged Packaging||The product’s original packaging/ box should be undamaged.|
The field executive will refuse to accept the returns if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
Part 3 – General Rules for a successful Return
- In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
- In cases where a product accessory is found missing/damaged/defective, the seller may either process a replacement of the particular accessory or issue an eGV for an amount equivalent to the price of the accessory, at the seller’s discretion.
- During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, these category-specific replacement/return general conditions will be applicable. For products where installation is provided by Squirehood’s service partners, do not open the product packaging by you. Squirehood authorized personnel shall help in unboxing and installation of the product.
‘In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 2 days from the date of delivery confirmation for the seller to investigate.’
Note: Prepaid orders are eligible for return. Cash On Delivery orders are only available for exchange.